PLATFORM PRIVACY POLICY

Last Updated: 27th February 2026

This Privacy Policy describes how Sixy Inc., operating as RealBuilder Web, headquartered at 557 Milwood Road, Toronto, Ontario, M4S 1K7, (“RealBuilder Web,” “Sixy Inc.,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information processed through the RealBuilder Web platform (“Platform”).

This Policy governs information collected from Platform users, including real estate professionals, administrators, team members, and any user accessing app.realbuilderweb.com or related Platform services.

By creating a Platform account or using the Platform, you agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

  • RealBuilder Web’s platform and dashboard tools;
  • Administrative and backend systems for agent websites;
  • CRM, AI, analytics, marketing, and API-based tools;
  • Integrations and connected apps used through the Platform;
  • Support interactions and account-level data.

It does not cover:

  • Public-facing real estate websites built using RealBuilder Web (covered by a separate client-site policy).
  • Third-party websites outside our control.

2. Personal Information We Collect

Similar to standard SaaS privacy frameworks, we categorize personal information based on source and purpose rather than listing all fields.
We may collect:

a) Information You Provide

  • Name, contact details, and account information
  • Brokerage, license, or professional details
  • Login credentials
  • Payment-related data (processed by third-party payment processors)
  • Real estate board membership details (if required for MLS® access)
  • Content you submit (site configurations, listings, uploads, text)

b) Automatically Collected Information

  • IP address, device type, OS, browser information
  • Login times and security logs
  • Usage metrics, feature interactions
  • Performance and diagnostic data
  • Cookies, analytics, and advertising identifiers

c) Integration & API Data

When you connect external services (e.g., CRMs, email marketing tools):

  • Authentication tokens
  • Sync activity logs
  • API request/response metadata

d) AI‑Related Data

For AI-assisted content creation:

  • Prompts, text inputs, and configuration data
  • Metadata sent to third-party AI providers
  • Generated outputs

We do not claim ownership of your AI input or output; it is processed only to provide requested features.

e) Support & Communication Data

  • Tickets, chat logs, attachments
  • Voluntary feedback or surveys

3. How We Use Personal Information

We use personal information to:

  • Provide, maintain, and improve the Platform
  • Enable account creation, authentication, and security
  • Deliver web-building tools and integrations
  • Support MLS®/IDX/VOW rules and compliance
  • Process payments and billing
  • Provide AI and content-generation services
  • Analyze usage and enhance user experience
  • Communicate updates, notices, and support messages
  • Ensure security, fraud prevention, and regulatory compliance

4. Legal Basis for Processing (GDPR, if applicable)

We process personal information on the following legal bases:

  • Performance of a contract (Platform access)
  • Legitimate interests (security, improvement, analytics)
  • Compliance with legal obligations
  • Consent (where required for marketing cookies or specific features)

5. Cookies & Tracking

The Platform uses:

  • Essential authentication cookies
  • Analytics cookies
  • Advertising cookies
  • Functional preferences
  • Security/session cookies

For details, refer to the Platform Cookie Policy.

6. Third-Party Services & Subprocessors

We use third-party service providers for:

  • Hosting and infrastructure
  • Database and storage
  • Analytics and performance
  • Payment processing
  • AI model execution
  • MLS®/IDX/VOW integrations
  • Email delivery and communications

To maintain operational flexibility, the list of subprocessors may change.

7. AI Processing

AI‑related functionality may involve:

  • Transmission of your text inputs to third-party AI models
  • Temporary storage required for generation
  • Caching or processing for improving performance

We do not use AI inputs to train models unless the underlying provider independently does so under its own terms (you will be notified when applicable).

8. Payment Processing

Payment data is handled by third-party PCI‑compliant processors.
We do not store full payment card numbers.
We may store billing history, invoice details, and subscription metadata.

9. Information Sharing

We may share personal information with:

  • Subprocessors and service providers
  • MLS® partners or compliance bodies (where required)
  • Regulatory or law enforcement authorities
  • Your connected third-party integrations
  • Your brokerage or administrative team (if applicable)

We do not sell personal information.

10. International Data Transfers

Data may be processed in:

  • United States (primary hosting)
  • Canada (regional infrastructure and backups)

Where required by law (e.g., GDPR), we rely on:

  • Standard Contractual Clauses (SCCs)
  • Comparable lawful transfer mechanisms

This approach mirrors the international transfer standards used by comparable global SaaS systems.

11. Data Retention

We retain data for as long as necessary to:

  • Provide the Platform
  • Fulfill contractual or legal obligations
  • Maintain security logs
  • Resolve disputes

When an account is closed:

  • Website and content data may be deleted
  • Backups may persist for standard retention durations
  • Some data may remain for compliance reasons

12. Protection of Minors

The Platform is intended for users 18 years or older.
We do not knowingly collect information from minors.

13. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access personal information
  • Correct inaccuracies
  • Delete personal information
  • Request data export
  • Withdraw consent (where applicable)
  • Object to certain types of processing

To exercise rights, contact support@realbuilderweb.com.

These rights categories reflect common structures in service-wide privacy rights disclosures.

14. Security

We implement safeguards including:

  • Encryption in transit and at rest
  • Role-based access controls
  • Multi-factor authentication (where applicable)
  • Logging and audit trails
  • Network and infrastructure monitoring
  • Controlled development practices

These safeguards align with general security descriptions found in modern SaaS data-protection frameworks. 

However, no system is completely secure.
Users are responsible for maintaining strong passwords and securing their devices.

15. Data Breach Notifications

In the event of a confirmed breach affecting user data, we will:

  • Notify affected users promptly and without undue delay
  • Provide details of the breach, known impact, and remediation steps
  • Coordinate with regulators where required

16. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be communicated by updating the “Last Updated” date.
Significant updates may be communicated by email or platform notice.

17. Contact Information

For questions, concerns, or rights requests:

Sixy Inc. (RealBuilder Web)
 557 Milwood Road
Toronto, ON M4S 1K7
Canada
Email: support@realbuilderweb.com

 

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